Privacy Policy

Last updated: February 11, 2026

1. Introduction

Welcome to VideoFly ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our AI video generation platform.

By using VideoFly, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us when you:

  • Create an account (name, email address, profile picture)
  • Use Google OAuth or Magic Link for authentication
  • Generate videos (prompts, uploaded images, generation parameters)
  • Contact our support team
  • Make payments through our payment processors

2.2 Automatically Collected Information

We automatically collect information about your device and usage when you access our service, including:

  • IP address and browser type
  • Operating system and device information
  • Pages visited and time spent on each page
  • Error logs and performance data

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and for authentication purposes. You can control cookie settings through your browser preferences.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Provision: Provide and maintain our AI video generation services
  • Account Management: Create and manage your user account and subscriptions
  • Payment Processing: Process payments and manage credit packages
  • Communications: Send important notices, security alerts, and service updates
  • Support: Respond to your inquiries and provide technical support
  • Analytics: Analyze usage patterns to improve our services
  • Security: Detect, prevent, and address technical issues and fraud
  • Legal Compliance: Comply with legal obligations and enforce our terms

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

4.1 Service Providers

  • AI Video Generation Providers: Evolink and Kie.ai to process your video generation requests. Your prompts and uploaded images are sent to these services solely for the purpose of generating videos.
  • Payment Processors: Creem and Stripe to process payments securely.
  • Authentication Providers: Google for OAuth authentication.
  • Cloud Storage: R2/S3-compatible storage services to host your generated videos.
  • Email Services: Resend to send transactional emails.
  • Analytics: PostHog to analyze usage patterns (anonymized data).

4.2 Legal Requirements

We may disclose your information if required by law or to protect our rights, property, or safety, or that of our users.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Secure authentication and session management
  • Regular security audits and vulnerability assessments
  • Access controls and authentication for our systems

Despite our efforts, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless required by law to retain it longer. Specifically:

  • Account Data: Retained until you delete your account
  • Generated Videos: Retained according to your account tier or until you delete them
  • Transaction Records: Retained for tax and legal purposes (typically 7 years)
  • Credit History: Retained for account management and compliance

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a structured format
  • Objection: Object to certain processing activities
  • Restriction: Request restriction of processing

To exercise these rights, please contact us at [email protected].

8. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us: